The Top Ten Mistakes When Buying a Used Robot

1. Buying a welding robot system without warranty Make sure there is a warranty offered with the used system. A used robot supplier should offer a 1-year warranty with certified parts and labour. Technical support should be offered with the warranty too. CyberWeld includes a 100% parts & labour warranty with every robot we sell. Our premium package includes a 30-day warranty whilst our elite and turnkey packages include 1-year cover. 2. Buying a welding robot with no guarantee Many companies will buy a used robot as is, with no guarantee. A robotic system can cost many thousands of pounds, and its important that whoever you are buying the robot from that they guarantee that the robot will perform to your satisfaction. CyberWeld has our 100% satisfaction guarantee with every robot sold. We guarantee that the robot will meet your satisfaction before it ships from our facility. We will demonstrate all the features of the robot, weld parts and cycle the robot in your presence until you are satisfied with its performance! 3. Buying a welding robot from auction This can appear to be a great bargain, but beware of little warranty or guarantee that it will even power up and the lack of past history. This unit might not even have all the necessary parts when you get it, so there's a great deal of risk when buying from auctions. Cyber-Weld reconditions all used robot systems, so our customers do not have to worry about the longevity of the robot. Our robots come with a warranty, and a satisfaction guarantee. We also include integration, prototype tooling, and training with different robot packages purchased. 4. Buying a used welding robot from eBay You will find many great bargains on eBay from robot vendors, but beware of the lack of warranty, service, and support you are getting with the robot. Plus, there is no guarantee that the robot will work when you get it. Cyber-Weld (as before) we recondition all used robot systems, so our customers do not have to worry about the longevity of the robot. Our robots come with a warranty, and a satisfaction guarantee. We also include integration, prototype tooling, and training with different robot packages purchased. 5. Ignoring the spare parts policy of the supplier Some suppliers don't offer a spare parts policy with their used robot. Make sure to ask about parts exchange, and the suppliers ability to get the parts you need. Cyber-Weld customers are offer a full 100% certified parts exchange during the warranty period. We guarantee our reconditioning process to be the highest in quality, therefore we will replace any parts during the warranty period. 6. Choosing a vendor without looking at service Is the supplier capable of servicing the robot? Make sure that the used robot vendor is able to repair and maintain your system before buying it. Cyber-Weld has an extremely experienced technical support department that is on call for all customer support. We are fully staffed with factory trained technicians who are on call to answer any questions that may arise. 7. Not requiring the welding robot to be reconditioned Buying a used system that comes as is, leaves a lot of room for error. There are many parts of the robot that need to be replaced after it has been in production. A reconditioned system will last far longer than a used robot that is sold as seen. Cyber-Weld takes great pride in its service. Every part of the robot is tested to discover any excessive play in axes or repeatability problems. Each robot system is put through a thourough inspection, and is tested before it is ready for production. 8. Inheriting someone else's robot issues Buying a used robot system is much like buying a used car. It is possible to inherit someone else's problems Cyber-Weld offers robots that are fully reconditioned. With a warranty and satisfaction guarantee, our customers don't have to worry about the system they are getting. We offer a quality product, at a cost effective price. 9. Not checking the vendor's reputation There are many companies out there that sell used robots but few of them have the qualified technicians that can really help you when your robot is down, or you are having technical issues. We are staffed with quality engineers and technicians that can help customers with your application welding problems. Our technicians are qualified to help with any questions that may arise reference the robots. 10. No documentation or training included Many used robots are sold without any documentation or training, leaving it to the customer to find their own information on the system and to seek outside help in learning how the robot system operates. Cyber-Weld includes manuals with every robot sold, plus we will train your personnel at our facility or your company as required. We know that the more informed our customers are on the operation of a robot, the better they are at supporting their own needs and schedule and the more satisfied they will be with their purchase.